We’re thrilled to help you welcome a new feathered friend into your home! Each bird is carefully checked for health before shipping, and we take photos for reference so we know exactly who is going. To make their journey safe and stress-free, we only ship Monday through Wednesday, and we monitor the weather at both the origin and destination. Your local USPS office will notify you when your bird has arrived so you can pick them up, which helps reduce stress during travel.
When your new companion arrives, make sure there is plenty of fresh water available so they can rehydrate after their trip. If anything goes wrong and your bird does not arrive safely, please contact us within 48 hours and provide photos if the bird is sick or deceased. After 48 hours, we cannot be responsible, as the bird is no longer in our care. We want every bird to thrive in their new home, so don’t hesitate to reach out with any concerns at info@birdstheory.com. Please also note that certain breed colors may vary slightly from the photos on our website.
Availability varies depending on our current stock. You can contact us with your preferences, and we’ll do our best to accommodate.
There is a 48hr Return Policy on all Live Birds from the day you receive the birds from the United States Post Office. You may only return birds if they are a Live, in order to receive a full Refund. The Buyer is responsible to pay for a return label. Prior to shipping birds back to Birds Theory a photo of the birds in the box is needed to assure that the birds are alive, good health, and in the the box. The bird must arrive alive to receive a full refund for the returned bird. Prior to shipping out the birds you ordered, we will do our best to select birds with matching colors for you, and if we do not have them in stock, we will notify you by email/phone to avoid any possible dispute of disliking of bird.
Birds Theory is not responsible to refund any sales/money of birds that may have been lost or damaged by either USPS or Delta Airline. At the time of picking your birds up from the post office or airline, We highly recommend at the time to inspect the shipping box to check if the birds are in the box, and if the box is damaged while in transport. At that point please notify the agent that is at the desk.
In order to receive a full refund from a deceased bird at the time of arrival, you MUST PROVIDE A PHOTO PICTURE OF THE BIRD. No Picture, No Refund!
You can place an order directly on our website by selecting the bird you want and completing the checkout process. All payments are secure.
Yes! All birds undergo health checks by our experts before shipping. We include a health certificate and care instructions with every shipment.
Each bird comes with a care guide including feeding, habitat setup, and socialization tips. You can also find additional resources on our website.
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